Refund policy

Last updated: October 2, 2026

VELMONT is a brand operated by IG COMPANY STORE DIGITAL LLC ("VELMONT," "we," "us"). This policy explains how returns, exchanges, refunds and warranty claims work for orders placed at our online store.

30-day free returns

You can return an item for any reason within 30 days after delivery.

• Returns are free. We pay the return shipping, including when you simply changed your mind.
• To be eligible, the item must be unused, in its original packaging and with all tags attached.
• You choose what you get back: an exchange for another size or color (subject to availability) or a refund.

Items that can't be returned for a change of mind

For hygiene and safety reasons, the following items can't be returned unless they arrive defective, damaged or wrong:

• Earrings
• Cleaning spray that has been opened
• Personalized or engraved items

Defective, damaged or incorrect items are always covered, whatever the product.

How to start a return

1. Email support@velmontclock.com within 30 days after delivery. Include your order number and the item(s) you want to return, and tell us whether you'd like an exchange or a refund.
2. Our support team will reply with the return address and a prepaid return shipping label.
3. Pack the item in its original packaging with the tags attached and send it using the label we provide.

Please don't send items back without contacting us first: we can only process returns that we've approved and that use the address and label we sent you.

Refunds

• Once your return arrives, we inspect it. If it's approved, we issue your refund within 5 business days.
• Refunds go back to the original payment method (card or PayPal).
• Your bank or card issuer may take a few additional business days to show the credit on your statement.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email support@velmontclock.com within 7 days after delivery with your order number and photos of the item and packaging. We'll send a replacement or a full refund, at no cost to you.

Lost packages

If your package hasn't arrived, contact us within 30 days after the end of the estimated delivery window shown in our Shipping Policy. We'll check with the carrier and, if the package is confirmed lost, send a replacement or a full refund.

12-month warranty

VELMONT products are covered by a 12-month warranty against manufacturing defects, counted from the delivery date. The warranty covers defects in the movement/mechanism and in manufacturing. If a covered defect appears, we'll repair or replace the item or, if neither is possible, refund it.

The warranty does not cover:

• Normal wear and tear (for example, scratches on the case, glass, strap or plating)
• Damage from drops or impacts
• Water exposure beyond the water resistance rating indicated for the product
• Batteries
• Misuse, accidents or unauthorized repairs

To make a warranty claim, email support@velmontclock.com with your order number, a description of the issue and photos or a short video.

Contact

IG COMPANY STORE DIGITAL LLC (VELMONT)
1160 Heron Sound Dr, Apopka, FL 32703, United States
Email: support@velmontclock.com